Refund and Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@epicjacket.co. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@epicjacket.co

A “Change of Mind” return is subject to a number of conditions, as outlined below:

Condition of the item
If you have changed your mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging and condition.

Condition of the packaging
The item must be packed securely, using the packaging originally supplied with the item. If the item is not returned to us in the original packaging and in original condition, we reserve the right to not accept the return and you will be responsible for the cost of receiving your returned goods back to you. This also includes not packing the item up sufficiently to avoid damage in transit back to us.

Ineligible items
The following categories are not eligible for a “Change of Mind” return:
• Personalized items;
• Gift Cards;
• Orders for commercial or non-domestic use;

Processing your “Change of Mind” return
For all “Change of Mind” returns, please email Support@epicjacket.co to our Customer Care Team. A member of our Customer Care Team will assist you with booking your return.

We require photographs to be sent along with your return request, showing that the item and its packaging are both in an acceptable condition, before a “Change of Mind” return can be processed.

Once we receive the returned item from you and it is determined to be in an acceptable condition, we will provide you with either a refund or store credit (as chosen by you).

What do you need to do in exchange for a refund?
We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.

When will you be exchanging or refunding?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Our team will examine and decide the solution to your case depending on the problems.

The time frame in which epicjacket accepts returns?
Returns must be shipped back to us within 30 days from the date your package is delivered.

Who Is Responsible for Return product?
Please contact the epicjacket Support team for any items that arrived damaged, miss printed, or defective with proof photos.

When will you receive your refund?
Items must be sent back within 30 days of the delivery date (from the date you receive the items).

Once we receive the returned product, please allow 6-10 days of business to process for you.
All returns products will be processed through our inspection department for approval/rejection.
If you are approved for a refund, please allow 3-5 business days to receive your refund once it is refunded.

Restocking fee
No restocking fee is to be charged to the consumers for the return of a product.

Cancellations
If you wish to cancel your order, it must be canceled within 24 hours of the order placement, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We cannot accept customers' returns or exchanges if any product has been washed, worn.

Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email Support@epicjacket.co for assistance.)

Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss. Thanks for your kind understanding.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For more information, please contact us

Phone: +1 585-236-4878

Email: Support@epicjacket.co

Address: 217 Judson St, Webster, NY 14580, USA