Terms & Conditions

This website is operated by Epic Jacket. Throughout the site, the terms “we”, “us” and “our” refer to Epic Jacket. Epic Jacket offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Payments

Payment can be accepted via PayPal, VISA, MasterCard, American Express, and Discover. Sorry, we do not accept personal checks. Your card number will be protected using SSL, industry-leading encryption standard. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Cancellation Policy

Cancellation can be done within 2 days of order placement, the customer should contact support for requesting order cancellation.

Return and Exchange Policy

Our Regular Orders:

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange.

Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.

Personalized or other customized product may not be returned for refund or exchange under any circumstances. Also please note that in case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions.

Please Return package on mentioned address:

Street:15/2 Surf Road 
City: Cronulla
Postal Code and State: 2230, NSW AU

Shipping Policy:

Unlike many other web sites that have special rules and lots of conditions, The EpicJacket offers free shipping all over the world, on all orders, with no minimum order sizes or special exceptions. Just because shipping is free doesn't mean it should take a long time. The RDK Coats understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

All our regular orders are usually shipped within 7-10 business days. However, it can take up to 15 days beuase of Covid-19 issue.

We strive to minimize fulfilment time for our custom orders as well and usually dispatch within 2-4 weeks. However, due to different nature of all custom orders, we do not have a pre-specified fulfilment date. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with deadline, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.

We accept and ship orders to all countries except for Russia, Brazil, Israel, Iran, Iraq and OFAC and Sanctioned Countries. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. After dispatch, shipping usually takes 3 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.

All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. This means prices are exclusive of all taxes and duties. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

For your safety and security, we do not deliver to APO, FPO or PO box addresses. Moreover, signature is required for the delivery of the items.

Once we ship the order and provide tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by courier company due to any reason, or courier company attempts to deliver order when the customer is not at home, it is customer's responsibility to contact courier company. We recommend you the follow up with courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, courier company might destroy the parcel and we will not be responsible in that case.

In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, depending on what you ordered, your order may be shipped in more than one parcel.

Once the payment is received, the customer will be notified via email of order confirmation.


General Conditions

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

Prohibited Uses
 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia. 

Contact Information

Questions about the Terms of Service should be sent to us at 
Street:15/2 Surf Road 
City: Cronulla
Postal Code and State: 2230, NSW AU
Email: Support@epicjacket.co 
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